All our products are handmade in our home in Brooklyn in small production batches to achieve our high quality standards. While some of our items are made-to-order which may affect delivery times we endeavour to dispatch your order within five working days. If for some reason we are unable to do so we will be in contact to advise you on the expected dispatch date.

We ship nationwide across Aotearoa New Zealand via GoSweetSpot to both urban and rural addresses, excluding PO Boxes. On dispatch you will receive a tracking number via email, and delivery is anticipated to be completed within three days of dispatch.

$10 Flat Rate Shipping within New Zealand

Free complimentary shipping on orders over $175

At the moment we do not offer standard rates to the Chatham Islands or Internationally given the variability of shipping and or border and import charges.

However please do drop us a note at hello@kinaandco.nz with your location and we will see what we can do!

Our products are packaged with care and attention to ensure they arrive at your door step in excellent condition, and our packaging has been carefully selected to minimise waste, optimise recyclability and eliminate plastic where possible.

Currently we do not offer gift wrapping as part of our service, although your order will typically arrive in a card box ready for your personal decorative touches as you wish.

Posting a gift directly to that special someone and wish to add a personal message? We have you covered with our free handwritten note service. Simply write your message within the checkout dropdown tab and we’ll take care of the rest.

Need that last minute gift and need it urgently? We can’t promise anything, though drop us a message directly at hello@kinaandco.nz and we’ll see what we can do!

To arrange a return please contact us directly at hello@kinaandco.nz within 30 days of receiving your order and include your order number. All products must be unused and returned in their original condition and packaging. Shipping costs are non-refundable and return shipping is the responsibility of the buyer.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@kinaandco.nz with your order number and a photo of the item’s condition.

We will find a solution and get a perfect product for you as soon as possible.

If you have any further questions, please don't hesitate to drop us a note at hello@kinaandco.nz